Bisley Spiral Dog Tether (BIDT)

FAQ's

Can I Collect My Order?

We do not allow ordering of items or collection of items from our premises as we are a mail order only business.

How Much Will It Cost For Delivery?

All orders are free delivery if the order total is above £50.00 A carriage fee of £4.50 will be due if the order is below the free delivery threshold. This does not include Hazardous Materials (Powder, Primers and Ammunition).

Am I Able To Return My Item?

All returns for UK customers are free of charge. The details can be found here

When Will My Order Arrive?

All none back orders are dispatched the same day if ordered before 2pm. They should arrive the next day on Royal Mail Tracked 24 however Royal Mail do not guarantee this.

Will I Need To Sign For My Package?

We dispatch all orders using Royal Mail Tracked 24 so they are fully tracked but do not require a signature.

How Can I Track My Order?

Once your order is dispatched, you will receive a shipping confirmation via email that includes a Royal Mail tracking number. You can track this number here

How Long Does It Take To Get Back Order Items Back In Stock?

All back order times can be found here as it is dependant on manufacturer.

What Should I Do If My Parcel Is Lost Or Damaged?

If your parcel is lost or damaged, you must contact us immediately so that we can contact the carrier and arrange for replacement or refund. Please keep any damaged items including damaged packaging for reference.

How Does Your Price Match Guarantee Work?

We will match any UK website price that is not on a clearance offer. All you need to do is send us the link to the cheaper item. The item must be purchasable through the competitor website.

Can You Send Powders, Ammunition and Primers Straight To Me?

We can send powder direct to you however ammunition and primers are a licensable item so they must be sent to a Registered Firearms Dealer for you to collect. Because these items are hazardous materials, the postage cost is £45.00 for orders below £300.00 and then £20.00 carriage for orders above the £300.00 threshold, regardless of quantity. Any orders placed outside of mainland England, Scotland & Wales are subject to further carriage costs that must be quoted before shipping commences.

Do You Offer A Military Discount?

We are proud to offer a military discount of 5% to any member of the military with valid ID. All we require is for you to email a valid copy of your ID to us within 24 hours of an order being placed and we will then issue a 5% refund on your purchase.