Bisley Spiral Dog Tether (BIDT)

FAQ's

Do we deliver worldwide?

All products purchasable through the CDSG Ltd website can be dispatched worldwide to any non embargoed countries listed within the gov.uk listings however an end user statement may be required for export outside of the UK. Postage costs to your specific country will be shown upon checkout and is calculated on a weight basis from the items held within your shopping cart. Please note that Brass, Bullets, Powder, Primers and ammunition fall within the Hazardous Materials category when leaving the UK therefore higher postage costs may be quoted. End user statements and nescessary import documention will be requested by CDSG Ltd via email when required.

Our open export license covers the following countries. Any countries not listed will require an individual export license which may take upto 12 weeks to be granted before we can dispatch the order:

Andorra

Austria

Belgium

Canada

Continental Shelf Danish Sector

Continental Shelf Netherlands Sector

Continental Shelf Norwegian Sector

Czech Republic

Denmark

Estonia

Finland

France

French Southern Territories

Germany

Gibraltar

Greece

Guernsey

Iceland

Ireland

Isle Of Man

Italy

Jersey

Latvia

Lithuania

Luxembourg

Netherlands

Norway

Poland

Portugal

Slovakia

Slovenia

Spain

Sweden

Switzerland

United States

Countries that we are not able to export to as per the government trade embargoe register are as follows:

    Afghanistan (trade sanctions including an arms embargo, and transit control)
    Armenia (arms embargo, trade controls, and transit control)
    Azerbaijan (arms embargo, trade controls, and transit control)
    Belarus (trade sanctions including an arms embargo, and transit control)
    Burma (Myanmar) (trade sanctions including an arms embargo, and transit control)
    Central African Republic (trade sanctions including an arms embargo, and transit control)
    China (People’s Republic other than the Special Administrative Regions) (arms embargo and transit control)
    Democratic People’s Republic of Korea (trade sanctions including an arms embargo, and transit control)
    Democratic Republic of the Congo (trade sanctions including an arms embargo, and transit control)
    Hong Kong Special Administrative Region (arms embargo and transit control)
    Iran (relating to human rights) (trade sanctions including an arms embargo, and transit control)
    Iran (relating to nuclear weapons) (trade sanctions (including an arms embargo) and transit control)
    Iraq (trade sanctions including an arms embargo, and transit control)
    Lebanon (trade sanctions including an arms embargo, and transit control)
    Libya (trade sanctions including an arms embargo, and transit control)
    Russia (trade sanctions including an arms embargo, and transit control)
    Somalia (trade sanctions including an arms embargo, and transit control)
    South Sudan (trade sanctions including an arms embargo, and transit control)
    Sudan (trade sanctions including an arms embargo, and transit control)
    Syria (trade sanctions including an arms embargo, and transit control)
    Venezuela (trade sanctions including an arms embargo, and transit control)
    Yemen (trade sanctions including an arms embargo, and transit control)
    Zimbabwe (trade sanctions including an arms embargo, and transit control)

Is An Item In Stock?

If the item is in stock, a quantity available will be shown above the 'Buy Now' button. If an item is on Back Order, an estimated in stock date will be shown above the 'Buy Now' button. The estimated in stock date is an average order time from when an order is placed and will change on a daily basis.

Can I Collect My Order?

We do not allow ordering of items or collection of items from our premises as we are a mail order only business.

How Much Will It Cost For Delivery?

All orders are free UK delivery if the order total is above £50.00 A carriage fee will be due if the order is below the free delivery threshold. This does not include Hazardous Materials (Powder, Primers and Ammunition).

Am I Able To Return My Item?

All returns for UK customers are free of charge. The details can be found here

When Will My Order Arrive?

All none back orders are dispatched the same day if ordered before 4pm. They should arrive the next day on Royal Mail Tracked 24 however Royal Mail do not guarantee this.

Will I Need To Sign For My Package?

We dispatch all orders using Royal Mail Tracked 24, Royal Mail Tracked 48, or Royal Mail 1St Class Signed For so they are fully tracked and may require a signature.

How Can I Track My Order?

Once your order is dispatched, you will receive a shipping confirmation via email that includes a Royal Mail tracking number. You can track this number here

How Long Does It Take To Get Back Order Items Back In Stock?

All back order times can be found here as it is dependant on manufacturer.

What Should I Do If My Parcel Is Lost Or Damaged?

If your parcel is lost or damaged, you must contact us immediately so that we can contact the carrier and arrange for replacement or refund. Please keep any damaged items including damaged packaging for reference.

How Does Your Price Match Guarantee Work?

We will match any UK website price that is not on a clearance offer. All you need to do is send us the link to the cheaper item. The item must be purchasable through the competitor website.

Can You Send Powders, Ammunition and Primers Straight To Me?

We can send powder direct to you however ammunition and primers are a licensable item so they must be sent to a Registered Firearms Dealer for you to collect. Because these items are hazardous materials, the postage cost is £20.00, regardless of quantity. Please ammend the delivery address to the RFD of your choosing for all orders that include ammunition and primers.

Do You Offer A Military Discount?

We are proud to offer a military and emergency services discount of 5% to any member with valid ID (applies to UK deliveries only). All we require is for you to be a member of the Defence Discount Service or Blue Light Discount where vouchers codes for a 5% discount will be provided within their websites.