You are here:
Home /
Customer Service

Our Service To You

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Price Match Guarantee
Disclaimer
Gunplan Insurance
FAQ

Shipping & Delivery

Goods are dispatched on the same working day if ordered before 2pm, otherwise the next working day thereafter. This excludes Saturday & Sunday and also Bank Holidays where there is no postage service available. We will notify you of a delivery timescale if the estimated delivery date is in excess of 5 working days from the date of the order. We shall not be liable to you for any delay or failure to deliver the goods within estimated timescales. Express Delivery orders are given priority and will be dispatched as soon as possible using next day delivery which may require a signature. Please note that any products shipped directly to the end user from our suppliers will have a delivery time of upto 14 working days.

UK Delivery Services Used:

Royal Mail Tracked 48 (2-5 Day Delivery £3.90) Tracking Number Provided

Royal Mail Tracked 24 (Next Working Day Delivery £6.50) Tracking Number Provided

Orders that qualify for free delivery will use Royal Mail Tracked 48 and a tracking number will be provided upon dispatch

International Delivery Services Used:

Royal Mail International Tracked & Signed (7-14 Day Delivery Dependant on Location) Tracking Number Provided

Parcelforce Global Priority (2-4 Day Delivery Dependant on Location) Tracking Number Provided

Privacy & Security

We want to provide you with the safest method for making your payment so we use SagePay and PayPal to collect and process your card payment. This means that you enter your card details directly into the SagePay or PayPal verified payment processing system which complies with the strictest security standards. Our website is fully protected under the current SSL Certificate provided by Go-Daddy.com

Returns & Replacements

To view our returns policy, please click here

If you would like to file a complaint against ourselves or any other online retailer, please follow the link which will guide you through the 'Online Dispute Resolution' (ODR) process or alternatively contact us on the email address provided:

Online Dispute Resolution

Send Email

Ordering

When you place an order through this website we will send you an acknowledgment e-mail. This e-mail is not an order confirmation nor does it indicate that we accept your order. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the goods ordered. If we are unable to supply you with the goods you have ordered or if we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect.

Discount coupon codes are valid for a 6 month period from date of issue and are limited to two uses per customer. We reserve the right to cancel a coupon code at any point.

Payment, Pricing & Promotions

If we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect. If a product is ordered when a promotion is applicable, any refund given will be in accordance with that promotion regardless of the non-promoted price.

Price Match Guarantee

If you find an item cheaper elsewhere (on any competitor website) we will guarantee to match that price (special offers not included). Please email us with a link to the competitors product and we will adjust our price for you.... Its that simple.

Disclaimer

Prices quoted on the CDSG Ltd website are specific to purchases made through the site and may differ from those in the CDSG Ltd Shop or other online retail channels.

Gunplan Insurance

Please visit the GunPlan website for full policy documentation by following the links below

Full Policy Documentation

FAQ's

For our FAQ section, please click here